1 Data Controller
For the purposes of the Data Privacy Act of 2012 and all related implementing regulations, the data controller responsible for your personal information is 31jili, operating the online gaming platform at https://31jili.best.
If you have any privacy-related queries, requests, or complaints, you can contact our designated Data Protection Officer (DPO) at support@31jili.best. We aim to acknowledge all privacy-related correspondence within 2 business days and to provide a full response within 15 business days.
Note: 31jili's platform and services are intended exclusively for players located in the Philippines. If you are accessing 31jili from outside the Philippines, you may not be eligible to use our services and your account may be subject to review.
2 What Personal Data We Collect
31jili collects personal data only to the extent necessary to provide our gaming services, verify your identity, process transactions, and comply with regulatory obligations. The categories of personal data we may hold about you include:
| Category |
Examples |
| Identity Data |
Full name, date of birth, nationality, government-issued ID number (PhilSys, passport, driver's licence, UMID) |
| Contact Data |
Email address, mobile number, residential address |
| Account Data |
Username, password (stored encrypted), account preferences, communication settings |
| Financial Data |
GCash / Maya account reference, bank account number (BDO, BPI, UnionBank), card details (stored tokenised only), transaction history |
| Gaming Data |
Bet history, game session logs, win/loss records, bonus usage, VIP tier status |
| Technical Data |
IP address, device type, browser type, operating system, session timestamps |
| Communication Data |
Support chat logs, email correspondence, survey responses |
| Verification Documents |
Photos/scans of government-issued IDs submitted for KYC verification |
31jili does not intentionally collect sensitive personal data beyond what is strictly required for age/identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information.
3 How We Collect Your Data
31jili collects personal data through several channels:
- Direct input: When you fill in the registration form, complete KYC verification, make a deposit or withdrawal request, contact support, or update your account settings.
- Automated collection: Technical data such as your IP address, device information, and session activity is collected automatically when you access 31jili. This helps us maintain security, prevent fraud, and improve platform performance.
- Payment providers: When you make a deposit or withdrawal via GCash, Maya, BDO, or other payment channels, those providers share transaction confirmation data with 31jili to reconcile your account balance.
- Cookies and tracking technologies: 31jili uses cookies and similar technologies on our website. See Section 6 for full details.
- Third-party verification services: Where enhanced identity verification is required, 31jili may use licensed third-party KYC providers. These providers process your identity documents under strict contractual confidentiality obligations.
4 Why We Use Your Personal Data
31jili processes your personal data only for legitimate, specific purposes. The legal bases we rely on under the Data Privacy Act of 2012 are: consent, contract performance, legal obligation, and legitimate interests.
- Account creation and management — To register your account, verify your identity, and maintain your player profile on the 31jili platform.
- Payment processing — To facilitate deposits and withdrawals through your chosen Philippine payment method (GCash, Maya, BDO, BPI, UnionBank, Visa, Mastercard, etc.).
- Regulatory compliance and KYC — To meet anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations imposed on licensed gaming operators.
- Fraud prevention and account security — To detect and prevent fraudulent activity, unauthorised access, and abuse of the 31jili platform.
- Customer support — To respond to your queries, resolve disputes, and maintain records of communication.
- Bonus and promotion management — To verify eligibility, track wagering requirements, and credit cashback or VIP Club rewards to your account.
- Marketing communications — With your consent, to send promotional offers, new game notifications, and VIP-related updates by email or SMS. You may opt out at any time.
- Platform improvement — To analyse aggregate, anonymised usage data that helps us improve the 31jili gaming experience for all Filipino players.
Legitimate interests: Where we rely on legitimate interests as our lawful basis — for example, fraud detection or analytics — we have assessed that these interests are not overridden by your privacy rights. You may object to processing based on legitimate interests at any time.
5 Who We Share Your Data With
31jili does not sell or rent your personal data. We share it only in the following limited circumstances:
- Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and card networks require minimum transaction data to process deposits and withdrawals on your behalf.
- Game software providers — Licensed RNG and live dealer providers receive anonymised session data necessary to deliver game results and verify fair play. They do not receive your identity documents or financial account details.
- KYC verification partners — Where identity document verification is outsourced to a licensed third party, that provider processes your documents solely for verification purposes under a confidentiality agreement with 31jili.
- Regulatory authorities — 31jili will disclose personal data to Philippine government bodies, law enforcement, or regulatory agencies where required by law or valid legal process.
- Fraud prevention services — Aggregated risk signals may be shared with fraud detection service providers to identify and block fraudulent account activity across the industry.
All third parties who process personal data on behalf of 31jili are bound by appropriate contractual data protection obligations. We do not permit them to use your data for their own purposes.
If 31jili undergoes a corporate restructuring or acquisition, player data may transfer to the successor entity. You will be notified in advance of any such transfer and will retain your existing rights under this policy.
6 Cookies & Tracking Technologies
31jili uses cookies and similar tracking technologies to make our platform work properly, understand how it's used, and personalise your experience.
Types of Cookies We Use
- Essential cookies: Required for core functions like logging in, maintaining your session, and processing transactions. These cannot be disabled without affecting how the site works.
- Analytics cookies: Collect anonymised data about how players navigate 31jili — which pages are visited, how long sessions last, and where errors occur. This helps us improve the platform.
- Preference cookies: Remember your language, display settings, and other personalisation choices so you don't need to reset them every visit.
- Security cookies: Detect and prevent fraudulent activity, bot traffic, and account takeover attempts.
You can control non-essential cookies through your browser settings. Disabling cookies may affect some features of the 31jili platform. We do not use third-party advertising cookies or behavioural tracking networks.
7 How Long We Keep Your Data
31jili retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable Philippine laws and regulations. General retention guidelines:
- Account and identity data: Retained for the duration of your account plus a minimum of 5 years after closure, as required for AML compliance and regulatory record-keeping.
- Transaction records: Retained for a minimum of 5 years in line with BSP and AMLC regulatory requirements applicable to licensed gaming operators.
- Gaming history: Retained for the life of your account and up to 2 years after closure for dispute resolution purposes.
- Support communications: Retained for up to 3 years after the last interaction to allow for follow-up on unresolved matters.
- Marketing consent records: Retained for as long as you have an active account, plus 1 year after account closure.
When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Anonymised aggregate data that cannot be re-identified may be retained indefinitely for analytical purposes.
8 Data Security
31jili uses a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your device and the 31jili platform.
- Passwords stored using one-way cryptographic hashing — 31jili staff cannot see your password.
- Payment card details tokenised — raw card numbers are never stored on 31jili systems.
- Access controls ensuring that only authorised staff can access player personal data, on a need-to-know basis.
- Regular security assessments and penetration testing of the 31jili platform.
- Two-factor authentication (2FA) available to all players for additional account security.
Despite these measures, no online system is 100% immune to security incidents. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 31jili will notify affected players and the National Privacy Commission as required by law, and will take all reasonable steps to contain and remediate the incident.
You play an important role in keeping your account secure. Never share your 31jili password with anyone, and use a strong, unique password for your account. If you suspect your account has been compromised, contact support immediately.
9 Your Data Rights as a Filipino Player
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights regarding your personal data held by 31jili:
Right to Be Informed
You have the right to know what personal data 31jili holds about you, why we have it, and how we use it. This Privacy Policy is our primary means of fulfilling that right.
Right to Access
You may request a copy of the personal data 31jili holds about you at any time. Submit a Subject Access Request via email to support@31jili.best and we will respond within 15 business days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Update your details directly in your 31jili account settings or contact support.
Right to Erasure
In certain circumstances you may request that 31jili delete your personal data. Note that we are required to retain certain data by law — for example, transaction records for AML compliance — so erasure requests may be partially declined where legally mandated retention applies.
Right to Object
You may object at any time to processing based on legitimate interests or for direct marketing purposes. Marketing opt-outs take effect within 48 hours of your request.
Right to Complain
If you believe 31jili has processed your data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can resolve any concern directly.
To exercise any of these rights, email support@31jili.best with the subject line "Privacy Rights Request" and a description of your request. We may need to verify your identity before processing the request to ensure we do not release information to the wrong person.
10 Minors
31jili's services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If a minor has submitted personal data during registration, their account will be closed immediately upon discovery and all associated data will be deleted, subject to any mandatory legal retention obligations.
If you believe a minor has created an account at 31jili, please contact our support team immediately at support@31jili.best. We take underage access extremely seriously and will act on any verified report without delay.
11 Changes to This Privacy Policy
31jili may update this Privacy Policy from time to time to reflect changes in law, our data practices, or the services we offer. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email address describing the key changes.
- Display an in-platform notice upon your next login if the changes significantly affect how we handle your personal data.
Your continued use of 31jili after any update takes effect constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your information. Minor clarifications that do not affect your rights may be made without prior notification.
